Have any questions or concerns ? We’re always ready to help!
Monday – Friday 10 a.m. – 5 p.m. Call or Text
Saturday 10 a.m. – 4 p.m. via Text ONLY
Questions for Life Coaching with Jessie Elaine call Toll Free
P.O. Box 1
Hillsboro AL, 35643
What Is Your Return Policy?
We offer a 100% Satisfaction Guarantee on our products. If you receive your hair extensions and are not happy how they look or feel you may exchange for a new item(s).
Any hair extensions that have been altered, washed or worn in any way will not qualify to be exchanged. We honor this for up to 14 days after purchase.
Hair must be in the original state the same as it was sent to you.
If the requested lengths change, we will have to adjust the cost of your order. If your exchange value is less than purchase value, we will extend you a store credit.
We do not credit shipping charges.
Contact Us with any questions you may have about your potential return.
> Purchases for JEY FITNESS CLASSES & Personal Training are non-refundable. Should you miss a pre-purchased session, you may reschedule or apply amount towards another session.
What Are Your Delivery Times?
Order ships within 5-7 business days. Please allow 1-2 business days for order processing.
Can This Hair Be Dyed?
Yes! You can lift the natural 1B to a #27 for Malaysian and #613 for Brazilian. Please consider using a professional quality hair color for best results.
How Many Bundles Do I Need For a Full Install?
We recommend 3 bundles for a full install, or two bundles if using a lace closure or frontal.
Are these bundles 100% virgin hair?
Yes. All hair types are 100% virgin human hair .
Do shirts run big?
All of our T-SHIRTS are Gildan soft style and runs a bit larger than a standard shirt. It is pre-shrunk, so it should not strink in the wash, as long as you follow the care instructions.
How long do backorders take?
Back orders ususally take 7-10 business days depending on style and the size of the shirt.
How long does pre-orders take?
Pre-order means we do not have them in stock, so you can expect at least 10-14 days after you order.
How long does it take orders to ship that's in stock?
If you order before 4pm (central time) your order will ship the same day. After 4pm it will be the next business day.
We do not except refunds on shirts but you can exchange them. You have 14 days from the time you recieve your shirt to exchange it.